Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT IS THE FREE SAMPLE?
Try before you buy and make sure you love your fabric choices! Get up to 5 free fabric samples per order! Just add your desired samples to your cart and proceed to checkout. Shipping costs will apply.
And the best part is, you can combine your fabric sample order with a regular product order! Simply add your samples to your cart and continue shopping for your desired products. We'll ship your samples and products together, so you can save on shipping costs and receive everything at once.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
- Free Shipping
We offer free Domestic Standard Post shipping on Orders over AU$ 80.
- Expedited Shipping Fees
We also offer expedited shipping at the following rates:
|
Flat Rate
Orders over AU$ 80
|
Standard Post
2 - 8 Business Days
AU $10
FREE Shipping
|
Express Post
1-6 Business Days
AU$ 15
AU$5
|
New Zealand Customer
|
Flat Rate
Orders over NZ$ 90
|
NZ $20
FREE Shipping
|
7 - 11 Business days
7 - 11 Business days
|
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, free shipping is not valid on international orders. Shpping cost will be calutated at checkout.
For information about customs process:
- Email: helpdesk@koolfabrics.com.au
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: helpdesk@koolfabrics.com.au
Last updated: 14 February 2023
